Customer Care Policy
At Drift Hair and Beauty, we are committed to delivering exceptional hair and beauty services and ensuring client satisfaction. Our dedicated team of professionals are here to create the perfect look for you and to make every visit an enjoyable experience.
Our Commitment to You:
Caring for You
Our team of experienced stylists are passionate about hair and beauty care and committed to using the best products and techniques to achieve your desired look.
During your consultation we take the time to understand your hair goals and preferences.
Satisfaction Guarantee
Your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your service, we are here to make it right.
We guarantee to work with you within 10 days of your appointment to make any necessary adjustments, or corrections, at no additional cost.
Open Communication
We believe in open and honest communication with our clients. Your feedback is invaluable to us and helps us improve our services.
We will conduct a consultation at each visit to assess the condition of your hair and will provide options on what can be achieved. This is important when assessing damaged hair and the realistic outcomes available.
We welcome feedback, so please feel free to share any thoughts and concerns with us at any time during your visit.
Professionalism and Respect
We maintain a professional, respectful and inclusive environment in our salon. Our team is dedicated to providing a welcoming atmosphere where you feel comfortable and valued.
Ongoing Support
Our commitment to your hair care extends beyond your visit. We provide advice and recommendations for maintaining your look at home and keeping your hair healthy between appointments.
Thank you for choosing Drift hair and Beauty. We look forward to serving you and helping you achieve your hair goals with confidence and care.